Orders are cut to your exact dimensions and typically ship within 3–5 business days of payment.
Because every order is cut to the measurements you provide, we’re unable to accept returns for correctly-cut orders.
If your order arrives damaged, or doesn’t match the dimensions and grade you ordered, contact us and we’ll correct it at no charge.
Once your order is cut, it’s packed and shipped from our workshop. Shipping cost and estimated delivery time depend on your order size and destination, and are shown before you complete checkout. If you need a shipping estimate before ordering, reach out to us using the contact details in the footer.
Custom-cut foam can’t be resold, so we’re not able to accept returns or exchanges once an order has been cut to your specified dimensions — please double-check your measurements using our How to Measure guide before submitting your order.
The one exception: if your foam arrives damaged in transit, or we made a cutting or grade error on our end, contact us within a reasonable time of delivery with photos of the issue and we’ll arrange a replacement or refund.