Firmness comes down to personal preference and how a cushion will be used. As a general rule: the more often a seat is used, or the more support it needs to hold its shape over time, the firmer the compression you’ll want. Here’s how our four NeoGel grades compare, from softest to firmest.
A balanced, everyday feel and our most popular compression — great for standard seat cushions and general upholstery replacement.
Best for: Everyday seating, lighter use, and anyone who prefers a softer sit.
A step up in support without losing comfort, built for cushions that see daily, heavy use.
Best for: Frequently-used sofas and chairs, or seating shared by multiple people.
A dense, supportive core that holds its shape under sustained weight — a favourite for firmer seating.
Best for: Firmer seating preferences, dining chairs, and pieces that need to hold their shape longer.
Our densest compression, reserved for premium seating and mattress cores that demand maximum support.
Best for: Mattress cores, heavy-duty commercial seating, and anyone who wants maximum support.
If in doubt, Medium Firm is the most versatile all-round choice — it holds up well under regular use without feeling overly hard. Pairing any grade with fibre wrap also softens the initial feel and rounds out the edges, so it’s worth considering alongside your firmness choice.